Cannot Access Free Fire Indonesia Account

I am writing regarding my Indonesian Free Fire account, which appears to have been hacked and is no longer accessible with my original game ID. My Free Fire ID was 11122043132***, and I first noticed this problem in November. My email is still connected, but my game ID is not there anymore and I cannot access my account as before. I have tried to reach Free Fire/Garena customer support about this issue, but I have not received any response so far, which is very disappointing for me as a player. I have invested time and effort into this account and I want this matter to be taken seriously. I kindly request that my hacked Indonesian Free Fire account be investigated and recovered as soon as possible, or that I am provided with a clear solution so I can regain access to my account. I also expect a proper response from support explaining what has happened and how it will be resolved.