My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed the watch to the service as before. But unlike the previous one, this time they directed it to KVK technical service (an official Huawei-approved service) in Izmir instead of Huawei's own service. A few days later, a report came from KVK technical service stating that the device was out of warranty because it was in contact with water, and the repair cost was 10,700 TL. Now, this watch is already waterproof, and on top of that, it is a watch launched by Huawei as a watch that can also be used for scuba diving. Of course, it will be in contact with water; I bought this watch for this reason. It is like a joke. What kind of technical service is this? They did not even know about the features of the watch, and they did not even bother to research whether it was waterproof or not. When I called KVK service, I could not reach any person. I got an automatic answer on the phone every time, saying "We don't hear your voice, so please call again." Apparently, they do not dare to meet because there are many people with similar problems. I will complain about them to the Consumer Arbitration Committee. However, my request is that I ask Huawei to contact me about this and solve the problem.
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
I bought a Huawei Watch GT 4 41mm for my wife on November 25, 2023. Within 6 months, we had to send it for warranty repairs 5 times to the KVK Authorized Service in Izmir. Initially, the screen turned white and the touch function stopped working. After the first repair, the touch function failed ag...
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
I bought a HUAWEI Watch (GT3 Pro 43mm Ceramic Case - White Ceramic Strap), and it broke down on the 10th day of use due to water getting inside. However, the watch is supposed to be suitable for use in the sea and pool. I used the watch exactly as instructed and never exposed it to conditions beyond...
I recently purchased a Huawei Macfit 2 smartwatch, which suddenly shut off while I was swimming in the sea. When I sent it to the service center, KVK quoted me ₺10,379 for repairs, even though the watch's current retail price is only ₺3,000. Huawei's customer service has been unhelpful and not solut...
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