I purchased a Huawei Watch D2 smartwatch and used it for only three weeks before it suddenly shut down and never turned back on. I sent it to the authorized service center, and to my surprise, they claimed it was user error due to liquid damage and demanded ₺8,000 for repairs.
I clearly explained that I never swam, showered, or exposed the watch to water beyond normal handwashing. And yet, they still refused to take responsibility. If a smartwatch with a water-resistance certification can't even handle basic handwashing, then it's not fit for use and is clearly a defective product.
I requested a return or exchange, but no one from Huawei provided support or even acknowledged the issue.
I bought the Huawei Watch D specifically because it’s advertised as having an IP68 water resistance rating. According to Huawei Turkey’s own standards, this means the watch should withstand up to 30 minutes in 1.5 meters of freshwater. Yet somehow, my watch stopped working—even though it was never s...
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
I bought a HUAWEI Watch (GT3 Pro 43mm Ceramic Case - White Ceramic Strap), and it broke down on the 10th day of use due to water getting inside. However, the watch is supposed to be suitable for use in the sea and pool. I used the watch exactly as instructed and never exposed it to conditions beyond...
I recently purchased a Huawei Macfit 2 smartwatch, which suddenly shut off while I was swimming in the sea. When I sent it to the service center, KVK quoted me ₺10,379 for repairs, even though the watch's current retail price is only ₺3,000. Huawei's customer service has been unhelpful and not solut...
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