Newly Bought HP Victus Gaming Laptop Leaking Light On The Screen

Newly Bought HP Victus Gaming Laptop Leaking Light On The Screen
profile
Metehan
May 08, 2023 4:02 pm
71

10 days ago, I bought an HP victus model gaming laptop for 31 thousand TL from Vatan Bilgisayar in Van province for 31 thousand TL, I noticed that there was light leakage on the screen and I took it to Vatan Bilgisayar in Van province on 05.05.2023. They asked me to call HP service 4448121 and tell them my problem with the laptop. I called and the HP service employee said that they would take care of it by sending a picture of the laptop screen in the mail they sent.  I sent the pictures on Friday, but HP did not return. Today, on 08.05.2023, I called again and they said that the pictures did not come out well. I sent them again but again no response. After 3 hours I called myself and the HP customer service employee said that the screen light leakage was normal.  I asked her how a 1-week old computer could have light leakage on the screen, but she answered me like she was kidding me. When I told her that she couldn't take action, she said that the light leakage could increase. I bought an HP victus brand laptop for 31 thousand TL, I wish I hadn't. Light leakage on the screen is not covered by the warranty and I am being made fun of by HP customer service. I will legally complain about HP company and the customer representative friend. I will never let myself or my relatives buy an HP brand laptop again in my lifetime. My contact lost number: 510**06402. The conversation record in Burdur is available at the HP customer representative. Hasn't been 14 days since the purchase, I still have the right to return it unconditionally. 

May 09, 2023 3:50 pm (23 hours after complaint)
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Hp Victus 15 Negative Experience

profile
İsmet
March 21, 2024 4:03 pm
99
Hp Victus 15 Negative Experience
Hp Victus 15 Negative Experience
Hp Victus 15 Negative Experience
1
Erkan is completely dissatisfied with the result

HP Victus – Two Motherboard Failures and No Refund for 37 Days

profile
Erkan
May 15, 2025 1:38 pm
57

HP Victus Laptop Dead Pixel Defect

profile
Muhammet
May 10, 2024 12:14 pm
26
1
Muhammed is completely dissatisfied with the result

No Warranty Exchange for My Broken HP Victus Laptop

profile
Muhammed
December 30, 2023 4:06 pm
36
1
Emre is completely dissatisfied with the result

HP Victus 16-r0013nt Hardware Failure After Service Instructions

profile
Emre
August 21, 2025 10:31 pm
117
Report a Similar Issue