I have an HP All-in-One computer that I purchased around three years ago. I sought technical support at the Umraniye Technology Service because the screen was broken. I left it at your named Authorized Service. About 5-6 days later, they contacted me, stating that they couldn't repair the device. I inquired whether this was due to the unavailability of a suitable screen. They informed me that they had tried two similar screens without success and advised me to retrieve the device. However, I pointed out that, legally, you are obligated to supply parts for ten years or provide new ones. In response, they said they would consult with their manager and get back to me. Approximately 10 minutes later, they called back, stating that they couldn't proceed in that manner. What should I do now? I have escalated the matter to my lawyer. We will explore other avenues to address this issue properly, and if necessary, we will take legal action. Does this behavior align with the standards of a reputable brand?
The lid hinge of my HP laptop, which I bought from America about 2.5 years ago, was broken. I contacted HP Customer Services in Turkey and initiated a damage report. They investigated the device's serial number, model, and warranty status. After connecting by phone, they inspected the broken hinge a...
Because my HP Omen 17-ck0000 computer's keyboard and other parts were defective, I paid for it on 08.03.2023, shipped it, and sent it for repair. Because I know it will take so long, I found a replacement computer and am attempting to manage it with the old one. The last piece, the keyboard, appears...
On October 22, 2025, I delivered my HP Pro One desktop computer to the authorized HP service center. The service requested a payment of ₺15,062.40 for the faulty part, and I made the payment the same day. However, despite a long time passing, my computer has still not been repaired or returned. The ...
I handed over my computer to HP for repair on April 5th. Despite the holidays passing, including April 23rd and May 1st, and more than 20 business days, my device wasn’t repaired. I exercised my legal right to product replacement through customer support. A representative from customer loyalty reach...
Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two mo...
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