Because my HP Omen 17-ck0000 computer's keyboard and other parts were defective, I paid for it on 08.03.2023, shipped it, and sent it for repair. Because I know it will take so long, I found a replacement computer and am attempting to manage it with the old one. The last piece, the keyboard, appears to be available for 1 month; why doesn't this piece arrive in 1 month? After 20 working days, I asked them, "What do you want us to do, what do you want us to do?" If I return after all this time and nothing has been repaired, I seriously doubt the service you provided. Don’t call me without a computer repair, I’ve heard the same thing many times. This complaint is also an example for those who want to buy HP in the future because customer support in Turkey is so bad that they even communicate with foreign branches in English. Because the https://www.hpdestekmerkezi.com site they provided was inaccessible, I was completely duped into checking the repair status here.
My first HP Omen laptop malfunctioned on July 31, 2023, and was sent for repair under Service Ticket No: WO-022224415. When the 20 working-day repair period was exceeded, I requested a replacement. However, customer service representative Ö*** K*** initially resisted, speaking rudely on the phone an...
On October 22, 2025, I delivered my HP Pro One desktop computer to the authorized HP service center. The service requested a payment of ₺15,062.40 for the faulty part, and I made the payment the same day. However, despite a long time passing, my computer has still not been repaired or returned. The ...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
On April 17, 2023, I got an HP Pavilion Gaming Keyboard 800 from a BIM store. However, on October 27, 2023, the keyboard malfunctioned. I contacted the 4448121 support hotline and inquired about the repair process. Surprisingly, I was told that the goods couldn't be obtained, and they offered me a r...
The lid hinge of my HP laptop, which I bought from America about 2.5 years ago, was broken. I contacted HP Customer Services in Turkey and initiated a damage report. They investigated the device's serial number, model, and warranty status. After connecting by phone, they inspected the broken hinge a...
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