I booked a Deluxe Room for 2 people for 3 nights (March 8-11) at Beşiktaş Barbarossa Residence through Hotels.com (Reservation No: 72061640269954). To confirm my stay, I called the hotel, only to be told that the room I had already paid for was unavailable.
I strongly suspect that the hotel deliberately overbooked to charge higher rates to other guests. This is completely unethical, and I refuse to accept such treatment. I attempted to cancel my reservation and request a refund, but Hotels.com shows a refund amount of 0₺, meaning I am being denied my money back for a room that was never available to me.
I demand an immediate refund and a resolution to this unacceptable situation. Hotels.com must take action against deceptive booking practices and ensure that customers are protected from such scams.
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
On April 24, 2025, I attempted to make a booking for Elite World Marmaris Hotel through Hotels.com with reservation number 73089021337665. I entered m...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
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