I made a reservation through Hotels.com for Arkem Hotel in Istanbul, checking in on July 15 and checking out on July 17. The reservation was confirmed, and the payment was made, but when we arrived at the reception, we were told that there was no room available for us. We were left stranded late at night, and our vacation was ruined.
I kindly request a refund for the payment made, as I have the receipt available. Please address this issue as soon as possible. Thank you for your attention to this matter.
I booked a room at Armel Alaçatı Butik Otel through Hotels.com. I'll be checking in on July 13 and checking out on July 14. Your reservation has been confirmed and the payment has been successfully processed. I made a phone call to the hotel to confirm all the necessary arrangements. I was informed ...
On October 26, 2024, I made a hotel reservation through Hotels.com. Upon arrival, I was told that my reservation wasn’t showing, and no rooms were available. I had already paid for the room, but no solution was provided. At 10 PM in Istanbul, I found myself without a place to stay, along with my gir...
On July 18 at 21:45, I made a reservation through Hotels.com and went to the hotel at 23:00. I was told that my reservation was not found and that their check-in time is until 21:30. However, I made the reservation at 21:45, so the system should not have accepted it if they had such a policy. The ho...
I made a reservation for a one-night stay at Alkan Hotel in Marmaris through Hotels.com. However, when I contacted the hotel to confirm the reservation, the hotel owners informed me that they could not find any such booking. When I tried to cancel the reservation through Hotels.com, I was informed t...
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