Hotels.com No Refunds for Failed Reservation
July 28, 2023 6:01 PM15
I made a reservation from Hotels.com with the travel number 72613797472454 for the dates 22.07.23-23.07.23, but the hotel told me that it did not appear, they told me to cancel and they said I could pay from the hotel and stay, I paid the hotel by wire transfer. He said that the payment could not be made for the hotel. I explained that I had paid twice. I demanded my money back, but they still did not refund and there is no Turkish representative. Do not book from hotels.com, they just cheat people.
September 20, 2023 6:36 PM (1 month after complaint)
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to Customer Services by phone or via chat. Thank you for your patience and understanding. Best regards, Hotels.com
