I reserved a hotel room for one night on the Greek island of Lesbos on July 17, 2023, for July 22-23. Because it was a non-refundable reservation, the charge was made to my credit card. This morning, the hotel texted me through hotels.com that they didn't have a room available and that I should cancel my reservation. I explained that I had made a non-refundable reservation and that it would be more appropriate for the hotel to cancel this. But they told me I had to. When I want to cancel with the virtual consultant, I go to the last section and select the "Yes, cancel" option, but nothing happens. I want my reservation canceled and the money deducted from my credit card refunded. My reservation number is 72609911337269 on Hotels.com. As a customer, I am victimized by the fact that there is no written live operator or phone number I can call for assistance. I want this situation resolved as soon as possible and to be kept informed.
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...
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