I lost access after my Hornet login was blocked without notice, any tips to recover?

If your Hornet login was blocked without notice, first try resetting your password through the “Forgot Password?” option in the app or at hornet.com to rule out a security lock.

Make sure you use the exact email linked to your account and check your spam folder for reset messages.

If access is still blocked, submit a request through Hornet’s Help Center under account or suspension issues and include your registered email, username, and device type.

Clearly ask whether your account was suspended and request a review if you believe it was an error.

Avoid creating multiple new accounts while waiting, as this can delay recovery or trigger further restrictions.

Keep screenshots of any error messages to attach to your support ticket for faster verification.

These are key solutions that we can offer. If you have more, please share.