Hornet Support Not Responding After Premium Account Ban

I have been using the Hornet app as a Premium member for approximately two years. On February 4, 2026, my account was suddenly suspended without any prior warning and without being informed of any rule violation. I was not given any explanation regarding the reason for the suspension.

The email address registered to my account is ***[email protected], and my username is*** @n26. I am currently unable to log into the app on my device and cannot access my account at all. Although I contacted the support team via email to report the issue, I have not yet received a response.

I do not believe that I violated any rules, and I have been actively using the app as a Premium member for a long time. I kindly request to be informed about the reason for the suspension and, if possible, that my account be reactivated.