Hornet Support Ignored My Account Suspension Appeal
My Hornet account, which I had been using for a long time, was permanently suspended about a year ago without any explanation. Whenever I try to log in, the only message I see is, “Your account has been permanently suspended.” Other than that, I have never been given any reason for the suspension.
I contacted the Hornet support team regarding this issue, but I have not received any response. I have not been informed by email or through any other communication channel about why my account was permanently suspended.
I respectfully request a clear explanation of why my Hornet account was permanently suspended. I also ask that my account be thoroughly reviewed and, if appropriate, reinstated so I can regain access.
Progress
I have been using the Hornet app on my iPhone 13 Pro Max for a long time for friendship and socializing. For more than a year now, when I try to log into my account I receive an "Account Permanently Suspended" warning and I cannot access my account in any way.
I have submitted numerous requests through the app and support channels. I only received a response that it is "under review", but despite a long time passing, my account still hasn't been reopened and no concrete explanation has been given. I want to be informed about the reason for the permanent suspension and what stage this process is at.
I am requesting Hornet to reactivate my account, or, if not, to provide a clear and detailed explanation. I kindly ask for access to my account again, which I have used for a long time and invested effort in.
My account on the Hornet app was closed on 05/2025 with a "account permanently suspended" warning. I was using my account solely to meet new people and did not violate any rules. I did not receive any email providing a reason, explanation, or indicating a rule violation. Nevertheless, the indefinite and permanent suspension of my account has caused me hardship. I request a clear and explicit explanation of why my account was closed and, if possible, that my account be reopened. As a result of this complaint, I expect my account to be reviewed and reactivated, and to receive a written, positive response.
