Hornet Age Verification Appeal – Account @21ltat Blocked

I am a Hornet user from Russia and my account with the handle @21ltat was blocked on 09.08.2026 due to a suspicion that I am a minor. I am over 18 years old and immediately tried to clarify this situation with your support team. On 31.08.2026 I contacted Hornet support and provided a photo of my passport as proof of age. Despite this, my account remains blocked and I only receive automatic Zendesk replies without any real review of my case or clear explanation of what is missing or what else is needed from my side. I kindly ask you to properly review the documents I have already sent, confirm that I am over 18, and unblock my @21ltat account as soon as possible. I would also appreciate a clear written explanation of your final decision.