On February 9, 2024, I purchased a QCY HT05 Melobuds Bluetooth earphone from N11.com, a platform that sells this product directly under its official seller account. I have the invoice and the product is still under warranty. However, a few weeks into using it, the right earbud began producing extremely low sound, almost inaudible.
I contacted the QCY authorized service and was told to reach out to a specific WhatsApp number for remote support. They first asked for a photo of the invoice and the serial number—which I promptly provided. Then they asked for a photo of the serial number on the original outer box. Unfortunately, I had discarded the outer box, as most users would after confirming the product was working.
Shockingly, despite having the invoice and proof of purchase from N11’s own official store, QCY refused to honor the warranty because I no longer had the cardboard box. I uploaded screenshots of our conversation and the whole process.
I bought the QCY HT08 earbuds as a gift about three months ago, but ended up using them myself. After using them for just one week, the sound suddenly cut out without warning. I sent them in for warranty service, expecting a quick fix or replacement. But now it’s been over two months and I still hav...
I purchased the Honor Earbuds X5E (blue model) on September 16, 2024, expecting solid quality from a trusted brand. Unfortunately, my experience has been anything but reliable. By April 10, 2025, I had to send the earbuds to service due to multiple technical issues. First, the right earbud wouldn’t...
I bought the QCY Ailybuds Pro+ from Hepsiburada, and for the first few months, it worked just fine. But recently, it’s been giving me serious problems—especially with pairing and phone calls. It often struggles to connect to my devices, and during calls, the other person can barely hear me. My voice...
I purchased the Ttec Airbeat GO earbuds from Media Markt on September 1, 2024, and they were defective from the start. After about 5 minutes of use, they would disconnect from the phone, even though they still appeared to be connected. The sound would switch back to the phone's speaker, one earbud w...
I purchased the Sennheiser CX True Wireless earbuds on 30.06.2022 through the Sennheiser website. The product initially malfunctioned on 03.07.2023 and was replaced with a new unit, accompanied by a fresh invoice dated 03.07.2023. However, the replacement product also failed on 19.12.2024. Despite r...
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