I purchased a pair of Helly Hansen shoes but needed to exchange them for a different size. When I went to the store, they didn’t have the size in stock and promised to order it for me. Days passed with no updates, so I returned to the store, only to find out they hadn’t even processed my request. On top of that, my original pair was missing.
The sales representative offered a refund, and I agreed, but it has now been over 20 days, and I still haven’t received my money. When I followed up, the store manager said there was an issue with refunds this month and promised to resolve it within a week. Not only did they fail to call me back, but they also ignored my calls.
I even asked to exchange the refund for another pair of shoes just to end this ordeal, but they refused. This level of mismanagement and poor service is unacceptable. Helly Hansen has lost me as a customer. I demand an immediate resolution and my refund without further delay.
I purchased a pair of Helly Hansen shoes, and after wearing them only 5–6 times, tears appeared on the shoes. I sent the product for inspection, and I was told that the shoes would be replaced. However, when I went to the store, they said the shoe section was being discontinued, and they would refun...
I purchased a pair of Helly Hansen outdoor shoes, expecting high quality from such a reputable brand, but I’ve been deeply disappointed. After just six months of use—primarily indoors and while driving—the condition of the shoes is shocking. The rubber-like material on the back has started peeling a...
I purchased a white Helly Hansen cap from the brand’s store. Even though I washed it exactly according to the washing instructions on the label, the brand lettering on both the front and back of the cap peeled off completely after the first wash. About 20 days after purchase, I took the product to ...
I purchased Helly Hansen shoes from Sportworks but returned them the same day because the size was unavailable. I paid ₺4,320 in 4 installments and expected a full refund under the 7-day withdrawal right. However, Sportworks informed me that the refund would also be made in 4 installments of ₺1,080 ...
I purchased a Helly Hansen zip-up sweatshirt, but after wearing it just once, I noticed fading and stretching in the sleeve area. This is unacceptable for a premium brand. I reported the issue to Makara Tekstil and sent the product in for inspection. They forwarded it to Helly Hansen’s official dis...
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