I purchased a pair of Helly Hansen shoes, and after wearing them only 5–6 times, tears appeared on the shoes. I sent the product for inspection, and I was told that the shoes would be replaced. However, when I went to the store, they said the shoe section was being discontinued, and they would refund me in cash instead.
Later, when I returned to the store, they told me that I now needed to make another purchase instead of receiving cash. I chose another product, and they said they would place an order which would arrive within a week — but the product took two months to arrive. When I went to pick it up, they told me the item had already been sold.
It feels like they are mocking customers, constantly giving conflicting information, and passing me from one person to another without any real solution. This has been a frustrating and exhausting experience.
I purchased a pair of Helly Hansen shoes but needed to exchange them for a different size. When I went to the store, they didn’t have the size in stock and promised to order it for me. Days passed with no updates, so I returned to the store, only to find out they hadn’t even processed my request. On...
I purchased a pair of Helly Hansen outdoor shoes, expecting high quality from such a reputable brand, but I’ve been deeply disappointed. After just six months of use—primarily indoors and while driving—the condition of the shoes is shocking. The rubber-like material on the back has started peeling a...
I purchased a Helly Hansen jacket two years ago and have only worn it 5-6 times this year. Despite following all care instructions, the jacket’s inner protective layer completely disintegrated after the first wash. I took the jacket to Sport Works, where I bought it, and requested an inspection. Eve...
I purchased the Helly Hansen Gobi 2 HT outdoor shoes on March 11, 2024, expecting durability for the high price I paid. However, within just two months of regular daily use, the stitching began to fray, and tears appeared on the fabric. For a product marketed as durable and sold at this price point,...
I purchased a Helly Hansen jacket from The Moose Bay website. Even though I wore it very little, the feathers inside started coming out through the outer fabric. When the product first arrived, there were already slight openings in the stitching, but I didn’t pay much attention and continued using i...
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