I downloaded the Happn app through Google Play and purchased a Premium membership. I paid the fee listed as $5 USD, and this amount was successfully charged to my card. However, without any notification, recurring charges of $15 USD started appearing on my card every month. In particular, these amounts were withdrawn from my İş Bankası credit card (last four digits: 7108) on September 16, 2025, and October 16, 2025.
I was not using my account, and I even deleted the app entirely. Despite this, the charges continued because my subscription was never canceled. Other than the $5 USD fee shown during purchase, I was never informed about any $15 USD monthly charge. This continued for about 7–8 months, resulting in a significant financial loss.
I am requesting a full refund of these charges and assurance that this issue will not happen again. Otherwise, I will pursue legal action with the documents I have.
I canceled my Happn subscription through the app, assuming everything was finalized. However, despite successfully ending my membership, I was still charged ₺399 this month from my Yapı Kredi account. I did not authorize this transaction, and it’s incredibly frustrating to see a payment taken for a ...
On September 10, 2025, I noticed an unauthorized charge of ₺360 on my bank account ending in 4391, even though I had already deleted my Happn account. This charge was made without my consent or knowledge. I immediately tried to contact Happn customer support, but I have not received any response so...
On September 11, 2025, at 07:07, I discovered that ₺299 was withdrawn from my card for a Happn Premium subscription, even though my account had already been closed and banned. Since the account is inaccessible, I cannot use the service in any way. This is not the first time I have faced such an iss...
On August 3, 2025, I purchased a discounted subscription package on Happn using my bank card. However, on September 3, 2025, my subscription was renewed automatically without my consent, and ₺349.99 was charged to my account. I did not want the subscription to renew, and during this period I did not...
On October 6, 2025, I purchased a Premium membership on the Happn app after seeing a “discounted price of $5 USD” on the homepage. However, during the payment process, $9 USD was charged to my card. The payment was made through Ziraat Bank, and I have the receipt. My Premium membership is currently ...
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