I Face Unauthorized Auto Renewal Charge on Happn Subscription

Emir
Happn
21

On August 3, 2025, I purchased a discounted subscription package on Happn using my bank card. However, on September 3, 2025, my subscription was renewed automatically without my consent, and ₺349.99 was charged to my account. I did not want the subscription to renew, and during this period I did not even use the app.

As soon as I noticed the issue, I tried to delete my account and also emailed customer service, but I have not received any response. My customer number is 670df720-d799-484a-95ea-8121804627ac, and my receipt number is GPA.3324-8414-5561-219940. The transaction took place in Adana, Turkey.

This charge is unauthorized, and I am extremely frustrated by the lack of customer support. I request that the ₺349.99 taken from my account be refunded immediately and that Happn ensures such renewals cannot happen without proper user consent.

Comments

Similar Complaints

I Face Unauthorized Payment on Happn After Deleting My Account

Murat
Happn
30

On September 10, 2025, I noticed an unauthorized charge of ₺360 on my bank account ending in 4391, even though I had alr...

I Face Unauthorized Charge on Happn Premium After Account Ban

Oğuz
Happn
27

On September 11, 2025, at 07:07, I discovered that ₺299 was withdrawn from my card for a Happn Premium subscription, eve...

I Need to Cancel Happn Subscription Linked to My Phone Number

Yusuf
Happn
33

I’ve recently discovered that my phone number is linked to a Happn account that I didn’t actively use, yet I’ve been cha...

I Need to Cancel Happn Subscription Linked to My Phone Number

Happn Charged Me $15 Monthly Without Warning After a $5 Premium Signup

Enes
Happn
118

I downloaded the Happn app through Google Play and purchased a Premium membership. I paid the fee listed as $5 USD, and ...