On August 3, 2025, I purchased a discounted subscription package on Happn using my bank card. However, on September 3, 2025, my subscription was renewed automatically without my consent, and ₺349.99 was charged to my account. I did not want the subscription to renew, and during this period I did not even use the app.
As soon as I noticed the issue, I tried to delete my account and also emailed customer service, but I have not received any response. My customer number is 670df720-d799-484a-95ea-8121804627ac, and my receipt number is GPA.3324-8414-5561-219940. The transaction took place in Adana, Turkey.
This charge is unauthorized, and I am extremely frustrated by the lack of customer support. I request that the ₺349.99 taken from my account be refunded immediately and that Happn ensures such renewals cannot happen without proper user consent.
On September 10, 2025, I noticed an unauthorized charge of ₺360 on my bank account ending in 4391, even though I had already deleted my Happn account. This charge was made without my consent or knowledge. I immediately tried to contact Happn customer support, but I have not received any response so...
I canceled my Happn subscription through the app, assuming everything was finalized. However, despite successfully ending my membership, I was still charged ₺399 this month from my Yapı Kredi account. I did not authorize this transaction, and it’s incredibly frustrating to see a payment taken for a ...
On September 11, 2025, at 07:07, I discovered that ₺299 was withdrawn from my card for a Happn Premium subscription, even though my account had already been closed and banned. Since the account is inaccessible, I cannot use the service in any way. This is not the first time I have faced such an iss...
I’ve recently discovered that my phone number is linked to a Happn account that I didn’t actively use, yet I’ve been charged for a subscription for the past 6 months without my clear consent. I want this subscription canceled immediately, and I expect a full refund for the months I was charged—aroun...
I downloaded the Happn app through Google Play and purchased a Premium membership. I paid the fee listed as $5 USD, and this amount was successfully charged to my card. However, without any notification, recurring charges of $15 USD started appearing on my card every month. In particular, these amou...
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