iyzico Charged Me Monthly Without My Consent and Ignored My Refund Request
For an extended period, ₺39 has been charged to my credit card by iyzico without my approval. I observed that this charge occurs on the 24th of each month. I request a prompt refund of my funds and the cancellation of this unauthorised subscription. I submitted a complaint regarding this issue a month back, but I still haven't heard anything. Now, it appears my complaint has vanished completely. I am disappointed by the lack of responsibility and the poor communication surrounding this issue. This situation is completely unacceptable, and I strongly encourage iyzico to take immediate action to resolve it.
Hello Mr. Murat, We have good news for you! We have shared all the processes related to your complaint with you and resolved your request. We also thank you for patiently staying in contact with us during this process. If you have any questions or need support on another matter, please do not hesitate to contact us. Your satisfaction is always a priority for us. We have also sent you our evaluation survey regarding your process. You can evaluate your experience from the notifications section and support us in improving our processes. We look forward to your evaluation notes with anticipation. Thank you again for your interest. Sincerely, Oktay YILMAZ Solution Center Specialist
Hello Mr. Murat, Thank you for taking the time to complete our evaluation survey and sharing your feedback with us. Your opinions are extremely valuable to us and contribute to our ability to provide you with better service as iyzico. We are here to support you whenever you need. If you would like us to assist you with another matter, please do not hesitate to contact us. You can reach us at any time. Sincerely, Oktay YILMAZ Solution Center Specialist
