On December 21, 2024, I made a purchase worth ₺4830 on Clinique Türkiye and paid through Iyzico. However, my order is not visible in the "My Orders" section on their website. Despite the payment being immediately deducted from my card, there is no record of my purchase in their system.
This lack of transparency and inefficiency is unacceptable for a reputable brand like Clinique. I expect immediate action to resolve this issue, including locating my order or processing a full refund. Please prioritize resolving this matter and provide an explanation for this inconvenience. I trust Clinique will address this promptly and restore my confidence in their service.
On November 5, I made a payment via Iyzico to take advantage of a Clinique promotion. The payment was processed late at night, but when I checked my Clinique account the next morning, the order was missing. Upon contacting customer service, I was told the order wasn’t created and that the payment wa...
On September 8, 2024, I made a purchase worth 1,965 TL on the Clinique website. Although the amount was deducted from my card, the order was never created. When I contacted customer service, they assured me a refund would be processed. However, it’s been over 10 days, and my bank confirmed that no r...
I recently placed an order through Estée Lauder’s official website and made the payment using Iyzico. While the payment was successfully deducted from my account, no order appears under my account on their site. There is no order number, no confirmation email—absolutely nothing to prove the transact...
On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two sepa...
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
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