I bought a Grundig TV, but the LED screen broke after a year. I called the service center and asked for a new one, but they said they could only fix it. They said the issue didn't matter, so I reluctantly agreed. But a year has gone by, and I still have the same problem. The LED screen has broken again, but now they say my warranty is over and I'll have to pay to fix it. I told them I wasn't happy and asked for a replacement, saying I didn't want this broken product. They say that since the warranty doesn't cover it, they can't give a replacement. But even though the problem was covered by the warranty, they didn't replace the item. I want the right people to do a thorough investigation into this. I don't want this thing that keeps breaking; I want something that works.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Grundig family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Grundig Customer Communication Center
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