Grundig MGK-9030 Shaver Failed Twice in Two Years and I Was Charged for Repairs
The MGK-9030 shaver purchased on 28.06.2022 broke down on 21.08.2024. The service stated that the fault was the charging unit, but did not accept the replacement of the charging unit under warranty and sold the charging unit to me for ₺130. However, the device broke down again on 15.09.2024. This time Grundig service stated that the fault was the card inside the shaver, and it is no longer produced. Grundig service offered to replace the device with a new Grundig MGK-9030 by charging me ₺1020 today. Is the lifespan of Grundig brand products only 2 years? If the device is faulty, why did you sell the charging unit for money? If your products are of such poor quality, why should we, the customers, pay another ₺1020 and buy a new one? Since it only has a lifespan of two years, the manufacturing defect is obvious. Isn't it the right method for you to replace this product with a new one free of charge to eliminate my grievance as a customer? Naturally, like any customer who suffers damage, I request that the product be replaced with a new one free of charge.
