My Grundig upright vacuum has been taken to the Çiğli service center for the fourth time since September 13th due to it not working. Each time, it was returned with claims that it had been repaired. However, when I used it on the same day, the same issue occurred within 5 minutes, and I called the service. They took it back on the same day, and this routine has been repeated 4 times. It is still under repair. I purchased this vacuum less than a year ago, and it is still under warranty. Given the continuous back-and-forth repairs, I no longer trust that it will work properly, and I requested a replacement. The service informed me that they reported the need for a replacement to the Aegean Regional Office, but the request was denied. They now plan to request new parts and attempt another repair. Do you not trust the word of your authorized service centers? A vacuum that hasn't even been in use for a year is returned as "repaired" only to break down the same day, and this has happened 4 times. I sent a video of the malfunction to your service team via WhatsApp. I request that all phone records be reviewed, that your headquarters provide an explanation, and that my vacuum be replaced. I refuse to accept a vacuum that has been unsuccessfully repaired multiple times.
I quote another user's complaint because we are facing the same situation. By the way, I am doing this close to the end of the warranty period, as otherwise the product will simply become garbage because there is no solution. Since this malfunction has occurred several times, I want to exercise the ...
My Roidmi robot vacuum, which is out of warranty, has been sent to the service center three times. I've spent ₺4,700 plus multiple shipping fees, and it's still not working properly. It's disheartening that they're asking me to send it back again. I'm exhausted from paying for shipping and constant...
I called customer service today to send my Fakir brand Stone hsa 4048 model vacuum cleaner for repair, but I had already taken it to a service center called Prestij Elektronik in Eskişehir and had a lot of problems. Everyone has problems with that service center. It already has a 2. Everyone is comp...
Grundig! My washing machine was not spinning during the warranty period, so I called service. The service arrived on time and on the scheduled day. They informed me that the pump had broken and that a replacement part was required, and they arrived the next day with a new pump. The service worker, o...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
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