Green Motion Left Me Without Staff to Return a Rental Car at the Airport

On January 24, 2026, I rented a Renault Megane through Yolcu360 from the Green Motion branch at İzmir Adnan Menderes Airport. After landing and going to the rental office, I was told that they did not have a Megane available and that they could give me a Fiat Egea instead. When I refused this, they then said an Octavia was available and directed me to the parking lot. It took me approximately half an hour to locate their parking area, and when I found the car, it had not been fully cleaned and was partially dirty, so I recorded a video before accepting it. On the return day, my flight was at 5:40 a.m., so I went to the parking lot early in the morning, but there was no one there to receive the vehicle. I called their phone numbers repeatedly and could not reach anyone. There was an employee from another rental company present, who told me that they do not operate at night. Since my flight time was approaching, I had to return the car but did not know what to do. I offered to leave the key with him, but understandably he did not want to take responsibility. In the end, I was forced to park the car in a spot visible to the cameras, record a video, and leave the key on top of the tire. Afterward, I had to keep calling them repeatedly just to have the vehicle officially received and to obtain the necessary paperwork. During this process, I was given no assurance about what responsibility the vehicle might carry in my name or what could happen to it. This experience clearly showed that if we had an emergency during the night—such as a medical situation or a funeral—we would not be able to rent from this company and return the vehicle without issues. Due to the disorganization, lack of communication, and insecurity I experienced, I request both an apology from Green Motion and a clear, written explanation regarding what happened. I also ask that their nighttime vehicle return procedures be made clear, accessible, and secure so that similar problems do not happen to other customers.