Gratis product defect

I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still mar...ked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...

I placed an order through Gratis online and picked it up from the store, but one of the three false nails I ordered turn...ed out to be completely different from what I selected and is a model I cannot use. I am now requesting an exchange but have no idea how the process works, and honestly, I am not k...

I recently had an unpleasant experience with my online purchase from Gratis. The mascara I ordered arrived with no plast...ic wrap, barcode, or seal—it looked as if it had been opened before. When I try to check the brushes in-store, every mascara is always sealed, so I’m confused as to why I received ...

I picked up a Calvin Klein perfume from a Gratis store on 02.10.2024, a scent I’ve loved for years, but right away I cou...ld tell something was off, the packaging looked different, and the product didn’t feel authentic at all. So, I went to return it the next morning, and they refused to take it back....

I bought the foundation at the Gratis Türkiye Konya Bosnia branch, and the cashier told me that I could try it on and re...turn it later if I wanted. There are no tester products, and selecting a foundation is extremely difficult. I have an invoice in hand, and I paid 413 lira for the product. Everythi...

I visited the Gratis store, and upon asking one of the employees for a recommendation to deal with rough feet, I bought ...the Gratis Bee Beauty exfoliating foot mask peeling effective foot mask. About a week later, I had a trip out of town and, for the sake of feeling good before the trip, I wanted to...