We bought a Graco Lavin Hug automatic swing on March 6, 2023. Come June, the swing's motor gave out. We brought the product to the company, and they told us that the motor was malfunctioning and couldn't be fixed after inspecting it. They mentioned they could give us a refund, but the refund amount is much lower than the current price of the product because of inflation. Basically, the company hiked up prices because of inflation, but they didn't factor that into our refund calculation. My partner didn't feel like fighting because there was a baby around, but it's just ridiculous. They sold me a faulty product and only refunded me based on that day's price. If the company doesn't fix this, I'll take my case to the consumer arbitration board.
My new Graco travel system stroller unexpectedly locked itself closed while folding and now I can't use it. There was a rip in the stroller's fabric too. I told the store where I purchased it about the tear, but they brushed me off with a response like, "Since you bought it online, you should compla...
I purchased the Graco Myavo stroller on July 7, 2027, and immediately experienced a problem with the footrest lock in the reclining section. I sent it in for servicing, but the same issue persists. I requested a refund, but the store staff responded disrespectfully and tried to justify the problem. ...
It's been 13 days since I ordered the Graco car seat for my child, and it still hasn't been delivered. You've been called multiple times to stress the urgency, but it seems like you're not taking it seriously since the product hasn't been dispatched yet. I've been waiting for the authorized person t...
I got a Graco double stroller around 3 months back, and within 2 weeks, it began having problems with locking and the fabric getting deformed. I returned the product to the store for servicing. After around 40 days, I went to the store to ask about the status but got no information. No one seemed to...
I purchased a Maxi-Cosi baby car seat on July 12, 2024, but received it as a display product, wrapped in plastic instead of a proper box. I requested an exchange for a boxed version and returned the item. On July 31, my return was processed as a refund, even though I clearly stated I didn’t want a r...
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