Maxi-Cosi Car Seat Purchase Cancelled Multiple Times

I purchased a Maxi-Cosi baby car seat on July 12, 2024, but received it as a display product, wrapped in plastic instead of a proper box. I requested an exchange for a boxed version and returned the item. On July 31, my return was processed as a refund, even though I clearly stated I didn’t want a refund. Customer service said the refund was issued and provided me with a discount coupon to repurchase the seat at the current price. I repurchased it on August 2, but the order was cancelled due to a shipping issue. I contacted customer service again, and they gave me another coupon. I bought the item again on August 9, and today, August 10, it was cancelled once more.

This has become an endless loop. For over a month, my ₺20,000 has been tied up, and I’m left with no product, just ongoing frustration. As a Premium customer, I expect better treatment, and I can’t imagine how other customers are treated. I demand a proper resolution for this ongoing issue.