It's been 13 days since I ordered the Graco car seat for my child, and it still hasn't been delivered. You've been called multiple times to stress the urgency, but it seems like you're not taking it seriously since the product hasn't been dispatched yet. I've been waiting for the authorized person to call and provide information for 8 days now. What sort of irresponsibility is this? Where's the customer satisfaction at? This isn't a $10 item; it's a significant investment worth several hundred dollars. Are we making a profit here? I've bought a lot of stuff from your company in the past, is this how you treat me? Whoever is in charge needs to address this issue right away, or I will have to file a complaint against you. You've really pushed me to my limit. If this is the kind of service your brand is offering, that's just not acceptable.
I got a Graco double stroller around 3 months back, and within 2 weeks, it began having problems with locking and the fabric getting deformed. I returned the product to the store for servicing. After around 40 days, I went to the store to ask about the status but got no information. No one seemed to...
My new Graco travel system stroller unexpectedly locked itself closed while folding and now I can't use it. There was a rip in the stroller's fabric too. I told the store where I purchased it about the tear, but they brushed me off with a response like, "Since you bought it online, you should compla...
Unfortunately, I saw it wasn't going to work for us when it came. I can't return or exchange it through Graco's website because I bought it from a third-party retailer, After hearing nothing but praise for the Graco PremierTM Cradle MeTM Air 4-in-1 Baby Carrier, couldn't wait to give it a go, was re...
I purchased a Maxi-Cosi baby car seat on July 12, 2024, but received it as a display product, wrapped in plastic instead of a proper box. I requested an exchange for a boxed version and returned the item. On July 31, my return was processed as a refund, even though I clearly stated I didn’t want a r...
I purchased the Graco Myavo stroller on July 7, 2027, and immediately experienced a problem with the footrest lock in the reclining section. I sent it in for servicing, but the same issue persists. I requested a refund, but the store staff responded disrespectfully and tried to justify the problem. ...
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