Etihad Baggage Fee Refund Issue Through Gotogate

Ece

November 25, 2025 5:27 pm

On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for two passengers for both the outbound and return flights. However, when I recently checked the same flight again, I saw that the same ticket now automatically includes a 25 kg baggage allowance at no extra cost. This change indicates an inconsistency in how ticket packages were offered to customers on different dates. As a result, we were charged for a service that is now part of the standard ticket, which feels unfair and misleading. Therefore, I kindly request a refund of the additional baggage fee we paid and an explanation regarding this difference in pricing or policy. Please note that I am requesting only the refund of the extra baggage fee and wish to keep my existing 23 kg baggage allowance for both passengers and flights unchanged.

To be able to comment, Sign In or Sign Up.

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

GoToGate charged extra, how can I dispute hidden fees?

25 Complaints

Gotogate added baggage I didn’t select, how can I remove it or get refunded?

1 Complaints

Similar Complaints

I Face Unrefunded Baggage Fees on My THY Flight Booked Through GoToGate

Atakan

Gotogate

June 17, 2025 4:17 pm

I booked a flight to Rome through GoToGate, and the system clearly stated that I had a total of 60 kg of checked baggage allowance—20 kg per passenger for three people. I even contacted GoToGate multiple times to confirm this information, and they reassured me each time that the baggage was included...

i-face-unrefunded-baggage-fees-on-my-thy-flight-booked-through-gotogate-2.jpg

i-face-unrefunded-baggage-fees-on-my-thy-flight-booked-through-gotogate-1.jpg

I Paid ₺15,320 for My Gotogate Flight but Was Charged ₺15,974 Without Explanation

Ayşegül

Gotogate

April 22, 2025 9:44 am

I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...

I Paid Extra for Flexible Tickets on Gotogate but Was Charged Even More to Change Dates

Sümeyye

Gotogate

July 17, 2025 3:32 am

I booked flexible tickets through Gotogate for an international vacation, expecting to make changes if needed—that’s why I paid extra in the first place. Now that I actually need to change my travel dates, I’m being hit with "airline fees" that are even higher than the original ticket prices. I pai...

I Face Extra Hidden Charge on Gotogate Flight Ticket Purchase

Nizar

Gotogate

February 15, 2025 2:26 pm

On February 5, 2025, I purchased a flight ticket through Gotogate Turkey’s website . I specifically selected the ticket in Turkish Lira (₺) as shown on the site. After entering my credit card details, I received a confirmation email from Gotogate, clearly stating the ticket price as ₺72,604.99. How...

I Still Haven’t Received My Gotogate Refund for Canceled Phuket Indigo Flight

Burçin

Gotogate

May 15, 2025 11:01 am

On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...

Report a Similar Issue