On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for two passengers for both the outbound and return flights. However, when I recently checked the same flight again, I saw that the same ticket now automatically includes a 25 kg baggage allowance at no extra cost. This change indicates an inconsistency in how ticket packages were offered to customers on different dates. As a result, we were charged for a service that is now part of the standard ticket, which feels unfair and misleading. Therefore, I kindly request a refund of the additional baggage fee we paid and an explanation regarding this difference in pricing or policy. Please note that I am requesting only the refund of the extra baggage fee and wish to keep my existing 23 kg baggage allowance for both passengers and flights unchanged.
I booked a flight to Rome through GoToGate, and the system clearly stated that I had a total of 60 kg of checked baggage allowance—20 kg per passenger for three people. I even contacted GoToGate multiple times to confirm this information, and they reassured me each time that the baggage was included...
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
I booked flexible tickets through Gotogate for an international vacation, expecting to make changes if needed—that’s why I paid extra in the first place. Now that I actually need to change my travel dates, I’m being hit with "airline fees" that are even higher than the original ticket prices. I pai...
On February 5, 2025, I purchased a flight ticket through Gotogate Turkey’s website . I specifically selected the ticket in Turkish Lira (₺) as shown on the site. After entering my credit card details, I received a confirmation email from Gotogate, clearly stating the ticket price as ₺72,604.99. How...
On March 2, 2025, I booked a round-trip ticket to Phuket, Thailand through the agency Gotogate, under order number 1050-989-833. Unfortunately, the outbound flight was canceled due to a schedule change made by IndiGo Airlines (PNR: I2S9TM). According to the airline, they processed the full refund of...
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