I am a PUBG Mobile player, and I am currently unable to play ranked matches due to a UC-related error. When I try to enter ranked games, the game displays the message: “You do not have sufficient UC to use this feature. To improve your game experience, please complete the refunded UC,” and does not allow me to continue.
On December 11, 2025, I purchased 60 UC through the Google Play Store. After this purchase, the game began showing that a refund had been issued and now asks me to complete the refunded UC, even though I want to continue playing normally. Since this message first appeared, I have been unable to access ranked matches, including as of December 18, 2025.
I have not contacted support about this issue before. I request that my PUBG Mobile account and the 60 UC purchase made through the Google Play Store on December 11, 2025, be reviewed, that I be clearly informed why a refund message is being displayed, and that this restriction be removed so I can play ranked matches again. If this is the result of a technical or payment-related error, I expect my account to be corrected and my access to ranked matches to be fully restored.
I keep getting an error in PUBG Mobile saying, "This feature cannot be used due to insufficient UC. Please complete the refunded UC to improve your gaming experience." Because of this, I can’t start matches, join teams, or use other features. I had no idea my account had this issue. I stopped playi...
I keep encountering an error in PUBG Mobile that says, "This feature cannot be used due to insufficient UC. Please complete the refunded UC to improve your gaming experience." I have no idea why this is happening or what caused it. Even though I have UC in my account, I am unable to use certain fea...
On April 8, 2025, I purchased UC (Unknown Cash) through the official PUBG Mobile website and tried to load it into my account. However, the UC never showed up. Assuming it was a mistake, I attempted the purchase a second time—but once again, the UC didn’t arrive, even though I received a payment ded...
On May 1–2, 2025, I made several in-game purchases in PUBG Mobile through the Play Store using my Redmi 13 Pro device and my account with ID 5862*26. In total, I completed about 6–7 transactions amounting to roughly ₺3,500. The payments were processed successfully, but later they showed up as “refun...
On September 31, 2025, I purchased 190 UC for my PUBG Mobile account through Google Play. The payment was completed successfully, but the UC balance never appeared in my account. To make matters worse, by the time I realized the problem, the refund request period had already expired. As a result, I ...
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