On May 1–2, 2025, I made several in-game purchases in PUBG Mobile through the Play Store using my Redmi 13 Pro device and my account with ID 5862*26. In total, I completed about 6–7 transactions amounting to roughly ₺3,500. The payments were processed successfully, but later they showed up as “refunded.”
Following this, I began experiencing a UC restriction on my PUBG Mobile account. Because of this restriction, I cannot rank up, invite friends, or even use the in-game microphone. This issue has severely impacted my gameplay.
I contacted Ziraat Bank customer service first but did not receive a solution. Then I reached out to the Play Store, but they redirected me to PUBG Mobile support. When I contacted PUBG Mobile customer service, they claimed the issue was on the Play Store side. In short, both parties passed me around without resolving anything, and the problem still remains.
I have never experienced anything like this before. My only request is that the UC restriction on my PUBG Mobile account be lifted so my account can return to normal and my gaming experience is not disrupted any further.
On February 8, 2025 at 8:18 PM, my PUBG Mobile account — which I used on a Redmi Note 14 C — was banned for 10 years. I had temporarily given the account to a friend so they could farm rank, but I do not know what they did. The PUBG team did not provide any explanation for such a long ban and I have...
I play PUBG Mobile on my Xiaomi Redmi Note 13 Pro, and until recently I could only log into my account through Facebook. On September 8, my Facebook account was closed, and since then I have been completely unable to access my PUBG Mobile account. My in-game username is “paul Berkay.” I have spent ...
On Tuesday, October 21 at 08:25, I purchased 300 + 25 UC directly through the PUBG Mobile in-game store using the mobile payment option for ₺189.99. The payment was processed successfully, and the amount was deducted from my account, but my UC balance still shows 0. I did not receive any error mess...
On September 31, 2025, I purchased 325 UC in PUBG Mobile through Playsort, paying ₺189 via Papara. During the transaction, I received a “Transaction Failed” error, but the payment was still deducted from my account. Despite the charge, the UC never appeared in my PUBG Mobile balance. To resolve the...
On September 31, 2025, I purchased 190 UC for my PUBG Mobile account through Google Play. The payment was completed successfully, but the UC balance never appeared in my account. To make matters worse, by the time I realized the problem, the refund request period had already expired. As a result, I ...
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