On September 31, 2025, I purchased 190 UC for my PUBG Mobile account through Google Play. The payment was completed successfully, but the UC balance never appeared in my account. To make matters worse, by the time I realized the problem, the refund request period had already expired. As a result, I lost both the UC I purchased and the money I paid.
Later, a small amount of UC briefly appeared in my account but then disappeared again without explanation. This is the first time I have ever experienced such an issue, and it has been extremely frustrating. My account ID is 5184*15, and I made the purchase using my Redmi 9 device. Unfortunately, I no longer have the Google Play receipt or transaction ID, but I can confirm the payment was processed.
I demand that the missing 190 UC be credited to my PUBG Mobile account immediately, or alternatively, that my payment be refunded in full. Customers should not lose both their money and their purchased content because of technical failures between Google Play and PUBG Mobile.
On September 15, 2025, I purchased 325 UC in PUBG Mobile for ₺179.99 using my Visa card. The payment was completed successfully, and the amount was deducted from my account. However, the UC was never credited to my PUBG account. On the same day, I also purchased a smaller package (60 UC), and that ...
On September 1st, I purchased 1200 UC for PUBG Mobile through Google Play using the Vodafone Mobile Payment method. During the transaction, an error occurred, and the UC never appeared in my game account. There was no clear error message on the screen, so I had no idea what went wrong. I immediatel...
On September 10 at 15:02, I purchased 1800 UC for PUBG Mobile through Google Play. The payment of ₺3.19 was successfully charged from my Ziraat Bank account, and my order number is #8909. However, despite the successful transaction, the UC has not been credited to my PUBG Mobile account. My account ...
On 12/08/2025 at 14:33, I purchased 320 UC for my PUBG Mobile account (ID: 5127****160) via internet banking. The payment of ₺169.99 was successfully processed, and my bank account shows the transaction as completed with reference number 653325. However, even after several hours, the UC has still no...
On Tuesday, October 21 at 08:25, I purchased 300 + 25 UC directly through the PUBG Mobile in-game store using the mobile payment option for ₺189.99. The payment was processed successfully, and the amount was deducted from my account, but my UC balance still shows 0. I did not receive any error mess...
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