Two weeks ago, I bought an online education package (self-study option) from the Goethe Institut. Even though I was promised that the content would be activated and accessible in my system within one business day after purchase, it still hasn't been opened. I have already submitted the payment, and the course duration is being affected by the delay. The officials at the Izmir Branch Course Unit are not offering the required support. Please activate my purchased education package in my system immediately or cancel and refund it. Otherwise, I will take legal action to defend my rights.
Warm regards.
I purchased an online training course from the Goethe Institute, which is supposed to be available for 90 days. It's been 3 days since my purchase, and the course is still not activated. The site mentioned it would be available the next day, but that hasn’t happened. I emailed them for support, but ...
I registered for the German A2 exam at the Goethe Institut in İzmir, but due to health reasons, I won't be able to attend. I called the İzmir office to inform them, and they directed me to handle the matter via email. Despite sending an email as instructed, I have received no response. I still have ...
I paid ₺8,000 for a German course at the Goethe Institut, but due to personal reasons involving my child, I requested to transfer to a future course before the current one began. I sent an email, but received no response. During the first week of the course, I visited the institute in person to expl...
Hello Goethe Institut, I’m Lea C******, and on August 21, I attempted to book the Goethe-Zertifikat B2 exam. After making the payment, I realized I had accidentally reserved the B1 level exam instead. I had no choice but to make another reservation, this time for the correct B2 exam. I immediately e...
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