I paid ₺8,000 for a German course at the Goethe Institut, but due to personal reasons involving my child, I requested to transfer to a future course before the current one began. I sent an email, but received no response. During the first week of the course, I visited the institute in person to explain the situation. They told me if there was space, they would assist, and that I would receive an email. Two days later, I received a rejection email. When I asked for alternative solutions, they never responded. I paid a significant amount and received no service in return. I will be filing a complaint with the Consumer Arbitration Committee. This kind of unfair practice needs to stop—what exactly did I pay for if I received no service?
I purchased an online training course from the Goethe Institute, which is supposed to be available for 90 days. It's been 3 days since my purchase, and the course is still not activated. The site mentioned it would be available the next day, but that hasn’t happened. I emailed them for support, but ...
I registered for the German A2 exam at the Goethe Institut in İzmir, but due to health reasons, I won't be able to attend. I called the İzmir office to inform them, and they directed me to handle the matter via email. Despite sending an email as instructed, I have received no response. I still have ...
Hello Goethe Institut, I’m Lea C******, and on August 21, I attempted to book the Goethe-Zertifikat B2 exam. After making the payment, I realized I had accidentally reserved the B1 level exam instead. I had no choice but to make another reservation, this time for the correct B2 exam. I immediately e...
I purchased the Systematic German Course from Scratch on Udemy for ₺350 using my credit card. In the course’s advertisement and at the time of purchase, it was clearly stated that if I was not satisfied, I could request a refund within 30 days. However, after 10 days, despite having watched only abo...
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