As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour. The night before, I messaged them myself just to be sure everything was in order.
On the day of the tour, all 8 of us were waiting at the designated meeting point at 8:00 AM as instructed. Just then, I got a message saying the tour had been canceled due to "bad weather." But the weather in Tokyo was just a typical rainy day—nothing extreme. They offered to reschedule for the next day, but we had hotel reservations in Kyoto and couldn’t stay. I even suggested they take us to other tourist attractions within Tokyo instead—but they flat-out refused.
It’s clear they had no intention of running the tour that day and didn’t care how much it disrupted our plans. We ended up booking a similar tour with another provider at a higher price, just so we wouldn’t miss the experience.
If GetYourGuide allows last-minute cancellations like this, there should be some kind of penalty or compensation. We, as travelers, can't cancel at the last minute without losing money—why should providers get away with it? This was unprofessional and put us in a very difficult position. I urge GetYourGuide to better screen its partners and establish fair protections for customers.
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t...
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
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