I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robotic, with representatives giving scripted and formulaic responses. Despite explaining the situation repeatedly, I was told that the courier couldn't reach me, which was not the case. I never received my order, and the customer representative's attempts to contact the courier yielded no results. This left me with no product and no refund, essentially wasting my money. The lack of effective communication and resolution from Getir Large's customer service has been incredibly frustrating. I am deeply disappointed with their service and will think twice before using their platform again. This experience has made me question their reliability and commitment to customer satisfaction.
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I keep getting numerous messages and phone calls from Getir urging me to shop, but every time I attempt to make a purchase, the promotion they promised fails to work. I reached out to their customer service several times to address this issue, hoping for a clear explanation or resolution, but unfort...
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