Hello, I placed an order on 23.02.2024 through the Getir app. However, one of the items was not in stock, so I was contacted by customer service and told that a refund would be processed. However, when I checked my account later in the evening, I saw that the refund had not been issued. Since that day, I have not received my refund. Every time I call, I'm told that the refund amount is on hold and that I need to wait. However, it has been a full five days since the refund was supposed to be issued, and there is no indication of when it will be processed. Additionally, when I asked to speak to a higher-level representative from customer service, they abruptly ended the call, stating, "We need to attend to other customers." I feel extremely frustrated and dissatisfied with this situation.
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
I placed an order with Getir on 21/04/2024, however it was not delivered, so I contacted customer support to cancel it. Later, the courier business confirmed the cancellation. However, the order is still marked as delivered on Getir. Customer support guaranteed me that a refund would be completed qu...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checke...
I bought something from Getir over two weeks ago, and I still haven't gotten my refunds for either the things that didn't arrive or the ones that did. When I call customer service, they give me a different answer every time. Sometimes they say the provision is "stuck," and other times they say it's ...
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