On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checked my account and saw that the money had actually been charged. This isn't the first time this has happened, and I’ve had enough. Getir has taken my money, and I have yet to see any action on their part to resolve this. If they don’t fix this soon, I will file a formal complaint with the Consumer Arbitration Committee. I will never use Getir again.
I placed an order with Getir on 21/04/2024, however it was not delivered, so I contacted customer support to cancel it. Later, the courier business confirmed the cancellation. However, the order is still marked as delivered on Getir. Customer support guaranteed me that a refund would be completed qu...
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
Hello, I placed an order on 23.02.2024 through the Getir app. However, one of the items was not in stock, so I was contacted by customer service and told that a refund would be processed. However, when I checked my account later in the evening, I saw that the refund had not been issued. Since that d...
I placed a ₺700 pouf order from Getir one month ago. My order was cancelled one whole month after waiting. The product's price rose to ₺1700 throughout this period; today I am left without either the good nor a substitute. This situation has made me feel unjustly and greatly unhappy. I'm thinking ab...
I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...
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