I reserved a hotel stay using Getaroom, but within three hours I had to cancel it because of unanticipated travel arrangements. Although Getaroom refused to provide a refund, I assumed a fast cancellation like that would be no trouble. I tried outlining the circumstances, but customer support wouldn't budge, adamant it was against their policy. Angry, I personally called the hotel and they verified they hadn't even gotten the payment yet. Getaroom is clinging to my money while the hotel is ready to deal with me. This is absurd. This entire encounter seems like a trap meant to rob you of flexibility and grab your money. I won't utilize them once more and am much let down.
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
I reserved a hotel room via Getaroom since the price seemed quite appealing. I genuinely believed I was reserving directly with the hotel, but after completing my payment, I discovered several hidden fees that almost doubled the overall price. I was caught off guard by these charges—there was no pri...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I had to cancel a hotel reservation I made through Hotels.com about 2 hours later because I couldn't change my plans, and I quickly let the authorities know. At first, they said they couldn't process the refund, but after talking it out, they made it clear that they could help with the refund. It's ...
Though I was booking a hotel using what I assumed to be the official website, it turns out Getaroom.com ran the payment page. Its motel logo was the same, hence initially I found nothing unusual. I hardly knew at all until they started billing me a €240 fee merely for the booking service. Apparently...
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