I purchased the Garmin D2 Mach 1 watch on October 28, 2023 (invoice attached). On August 8, 2024, it malfunctioned after I used it while swimming in a pool. Despite its claimed MIL-STD-rated durability and water resistance, the watch failed and had to be replaced under warranty.
I expected the replacement to hold up better, but on April 28, 2025, the exact same issue happened again—after routine pool use. I’ve now sent the device back to the authorized Garmin service provider, Baytekin Teknik Cihazlar, for a second time.
This issue clearly isn’t caused by misuse. A watch of this level and price should not malfunction just from swimming. I’m requesting either a full refund or an exchange for one of Garmin’s diving-specific watches that can actually handle underwater use. If necessary, I will pursue legal action to resolve this. A product marketed as water-resistant should live up to its promise.
My Huawei GT-3 Pro smart watch, which I purchased in August 2022, malfunctioned after going in and out of the pool twice in a row. In the first case of malfunction, the company delivered my watch saying that the main board was replaced and that the repair was done under warranty. 5 days later, I wen...
I purchased a Garmin Vivoactive 4s on May 29, 2020, and although I’ve used it for a long time, I hadn’t taken it into the pool until recently. Last week, I wore it in my gym’s pool, and immediately the text on the screen began to distort. After another swim, the display worsened and eventually disap...
I purchased the Apple Watch Ultra 1 specifically because it was marketed as a device designed for water activities, including diving and swimming. Despite not being an experienced swimmer, I wore the watch during a brief swim—no more than 10 minutes in a standard pool. To my shock, the watch took i...
I bought my Huawei GT Runner smartwatch in 2022 and have been using it for about three years without any problems until it came into contact with water. I went in the water with this watch, which we trust to check the time on vacation, and then it came into contact with water for the first time. (I ...
I purchased the Huawei Watch GT2, anticipating that it would be ideal for swimming, particularly because it features a specific swim mode and is marketed as water-resistant. I haven't used it while diving—just during my usual swimming sessions—and it still managed to take in water. I took my device ...
Comments