My former employer opened an account with Garanti Bankası on my behalf for salary payments. They also sent me a debit card and a credit card associated with this account, which I used for about 10 months. After leaving the job, I stopped actively using the account. When I checked the account today after not using it for a long time, I was shocked to see a debt on the credit card statement because I hadn’t been using the bank or credit card. Upon reviewing the statements, I noticed that in November 2023, a ₺354 annual card fee was charged to my credit card, which I was completely unaware of.
I don’t understand why an annual fee was applied to a card I haven’t been using. Additionally, I didn’t open this account myself; it was opened by my former employer on my behalf. I am deeply frustrated and disappointed that a major company like Garanti BBVA would treat its customers in this manner. I demand that this amount be immediately removed from my credit card statement.
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and ev...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
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