Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary account, Garanti Bank levied an unexpected ₺583 in credit card fees. I promptly reached out to Garanti Bank customer service, clearly stating that this action was against the law. They said they canceled the fee, but my card's total limit was reduced by ₺583, which put me in the negative. I would like to express my dissatisfaction with Garanti Bank's actions of charging me without prior notice, which has resulted in significant financial difficulties for me. Do you expect to be charged ₺583 in fees without any prior notice on a card with a ₺250 limit? I have faith in your ability to rectify the situation and refund the fee that was deducted unfairly. Warm regards.
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
To make things worse, Garanti Bank charged my credit card ₺841.50 in April, a month when I wasn't expecting this kind of charge. The charge was made under the heading of "Annual Card Fee." I would not have known they had taken this amount out at all if I hadn't carefully examined my statement. I beg...
I have been a Garanti Bank customer for 15 years. There is no limit to the amount of money coming into my account. I have been using both loans and credit cards for the last 2 years. And I definitely pay both my loans and at least the credit card minimums regularly. For the first time in May, I expe...
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
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