I became a member of Garanti Bank through a campaign. Throughout the campaign period, I diligently filled out all the required applications. Unfortunately, when trying to apply for credit using the mobile application, a "transaction could not be completed" warning kept popping up. I reached out to customer service multiple times about this matter. I frequently visited the branch, making multiple trips, including three visits on the same day. Every time, the branch staff kept sending me to customer service, and then customer service sent me back to the bank. Even though my credit has been approved, I can't use it because of the bank's poor communication. Even though I followed all the campaign requirements, I still couldn't access the credit. They are causing a sense of remorse.
I registered for Garanti Bank's 0% interest loan offer using their mobile app. I was informed that I had to stop by a branch to confirm my income documents. So, I went to the branch and they told me that my loan application with 0% interest on the mobile app got canceled. Seems like the mobile app m...
Dear Sir/Madam, I have been trying repeatedly for the past 3–4 days to become a customer through Garanti Bank’s mobile application in order to benefit from the raffle opportunity offered to young individuals who join via the app before July 31. However, when I reach the stage of entering my phone nu...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
I applied for a loan through Garanti Bank's mobile banking system on July 27, 2025. The transaction was still running at a 2.79% interest rate, but my credit score was approved at 3.31%, which I accepted. With only the transfer to my account remaining, I logged in on July 28, 2025, to approve the tr...
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