I registered for Garanti Bank's 0% interest loan offer using their mobile app. I was informed that I had to stop by a branch to confirm my income documents. So, I went to the branch and they told me that my loan application with 0% interest on the mobile app got canceled.
Seems like the mobile app messed up my credit score calculation. I attempted to reapply, but this time the 0% interest choice was not offered.
I reached out to customer service, but they were not very helpful. Bank employees keep saying they'll follow up, but it's just delaying.
Also, I got a credit card on top of everything else while applying. This whole ordeal has really been a pain. I want you to address this problem and give me back my money.
Garanti BBVA did not keep the promise it made to me through its mobile app. I was offered a loan at a 2.94% interest rate and was told I needed to visit a branch to complete the process. However, when I went to the branch, they said the interest rate was actually 5.59%. I had to take unnecessary lea...
I became a member of Garanti Bank through a campaign. Throughout the campaign period, I diligently filled out all the required applications. Unfortunately, when trying to apply for credit using the mobile application, a "transaction could not be completed" warning kept popping up. I reached out to c...
I applied for a loan through Garanti Bank's mobile banking system on July 27, 2025. The transaction was still running at a 2.79% interest rate, but my credit score was approved at 3.31%, which I accepted. With only the transfer to my account remaining, I logged in on July 28, 2025, to approve the tr...
I enrolled in Garanti Bank's +6 installment campaign for school payments through the mobile app. After completing the school payment, I realized that the interest-free 6 installments were not applied. I contacted Garanti Bank’s customer service, and they informed me that my participation in the camp...
On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. After the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li...
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