GAP Denied Customers the Right to Return or Exchange Pants

My wife and I are the rightful owners of the order numbers 2363048910119563 and 2369540509115827. We had to reorder the black pants because they did not fit, and to our delight, they were on sale once again. Since the other pair of pants was out of stock, we placed a second order for a smaller size. In order to keep the 20% discount on the second product and switch sizes, we intended to return the more expensive pants from the first order and exchange them for the available larger size.

We clarified this to B**, an employee at the Zorlu branch, on 21.08.23. She began the procedures as if she understood. We chose to send both items back because the black pants had structural issues. We were planning to swap out three pairs of pants and swap out the fourth pair for my own. Rather, she made two return invoices totaling four pants, changed the sizes of my pants, and then claimed the process was finished. I "donated" the amount of one pair of pants and the value of another pair to the store, and I returned two pants that were already returned. Someone accused me of being unfair when I brought this up. I was given a gift certificate when I proposed taking everything back.

What I have now are two pairs of pants that were donated, a voucher that cannot be used, and two returns. Your employee paid no attention when I attempted to clarify. In fact, she went so far as to attempt to keep my gift voucher from me. This cannot be tolerated. In addition to squandering the worth of my pants, she also claims that I am stealing from her. How is it that she can just use the system to swap out the pants I brought? Mistakes are made by both your staff and your systems. Apart from being a helpless victim, everything is fine. Please cancel the online shopping voucher that has not been used, fix the mistake your employee made when exchanging my pants, and credit my card.