I bought two things from the store and paid for them on October 22, 2023. I only received one of the items I ordered at my address. They canceled the other item because it was out of stock. I asked for my money back. Because I didn't have an invoice, they told me to talk to the customer support representative. The representative said they would give me a refund, but they asked for my bank account information. I've sent these details multiple times through email, but the refund still hasn't been processed. While I was getting my refund, the store called me to let me know that the item I wanted is available again. They said I can go and get it now. But because I mentioned the refund, the store employee wouldn't give me the item. Right now, I can't get the item, and I can't get my money back either. If we can't come to an agreement, my lawyer will have to take legal action to get the refund.
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I found out via email on December 7, 2023, that my order with the number DTH47D, which I purchased on November 21, 2023, was canceled. Since I didn't request a return for the product and haven't received it yet, I spoke with a customer representative. They told me that the product had a defect when ...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On October 7th, I purchased a leather jacket from Mango. Initially, the order was created for delivery to an address due to the unavailability of the desired size in-store. They mentioned that the product was shipped from Spain and should arrive within 22 business days. When I contacted the store th...
I ordered these boots online on April 24, 2023, but it's been like 20 business days and they still haven't shown up. What's up with that? There's like no info or update on the app. When I called customer service, the representative informed me that the boots are stuck at customs and offered to initi...
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