On October 11, 2025, I purchased a vest from the Zara Sur Yapı store under order number 5394*55. Since the size I wanted was not available in the store, I was told that it would be brought from another branch and delivered by October 14, 2025, at the latest. However, when I went back to the store, I noticed that the exact size I wanted was available, yet I was told, “This isn’t your product,” and it wasn’t handed to me. Moreover, I was asked to buy the same product a second time and then return the previous one later.
I have already paid for the product, and I believe this confusion stems from either the store staff or system mismanagement.
This is the second time I’ve experienced the same issue, and I keep having to go back and forth to the store, which has caused both time loss and travel expenses. If it’s not possible to deliver the product directly from the store, I request that it be sent to my address free of charge. I also expect my inconvenience to be resolved promptly and that Zara take corrective action to prevent similar issues in the future.
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next-day delivery option. However, my order was not delivered to me today. Instead, it was left at a completely different location, approximately 1 km away from my address, in an unfam...
On September 3, 2025, I ordered two different sizes of the product with code 4174/801/712 from Zara.com. After receiving them, neither fit, so I initiated a return on September 19, 2025, and sent the items back via DHL (tracking number: 619969376712). The returned products were delivered to Zara’s w...
On November 27, 2025, I purchased a double-breasted short trench coat from Zara’s online store. When I placed the order, the item showed as in stock and the payment went through, so I confidently made the purchase. However, on December 2, 2025, my order was unilaterally canceled on the grounds that ...
I recently shopped at Zara, and I’ve been experiencing similar issues with their service more than once. On October 6, I made a purchase at their Akbatı store with delivery scheduled for the following Tuesday. However, when I arrived on the delivery date, I was told the product wouldn’t be ready unt...
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