A bag that I bought from GAP a few months ago and used only a few times fell apart in August with cracks on both handles. The bag is small, so there’s no chance I could have put anything heavy inside. What could I have done to cause this? Besides, every other part of the bag still looks new. I took it back to the store where I purchased it, and they said nothing could be done because it wasn’t considered a manufacturing defect. I genuinely wonder how a bag that was sold for ₺1000 just a few months ago and made from material that shouldn’t easily wear out could fall apart so quickly. How can the company not take responsibility for this? I used to be a GAP customer, but from now on, I will never trust their quality or their complaint process.
In February 2024, I purchased a GAP bag and used it only 2-3 times. Within the first week, the handle of the bag broke. I sent the bag for inspection and requested an exchange or refund. When I went to the store today to inquire about the status of my request, I was shocked to learn that GAP had rej...
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
I purchased a pair of Reebok shoes that started ripping within 2 months. I don't run or exercise in them, just wear them casually, but I sent them in for warranty repair. Their response was that there was no manufacturing defect found in the product. I'm baffled as to how a ₺3,000 product can tear a...
I was told that the bag I had sent for inspection had been refunded without any notice or return of the product covered by the warranty. Two years ago, I bought a Pierre Cardin bag that was broken and had to be sent back for warranty coverage. I was told that I'd hear back from them in 30 days. But ...
I bought a Calvin Klein bag from the store on July 14, 2023. After using the bag for only a month, the leather started to get deformed. When I brought it back to the store, they said it was my fault after looking at it for a month. But I didn't do anything wrong, and I only used the bag for a little...
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