I purchased the product with the code number 321894110 from the GAP store. During the purchase, I informed the staff that I wanted the product in white. Instead, the employee offered me a different color for a special promotion. Later, they promised me that I could easily exchange this shade for white. When I tried to exchange the product for a white one a few days later, they suddenly demanded an additional fee of 400 ₺. Initially, they assured me that a direct exchange was possible, only to then, in order to complete the sale, suddenly and without warning, demand this additional fee. While they did allow the exchange after the purchase, they insisted on charging extra fees for it. Despite multiple visits to the store to proceed with the exchange, they refused to provide any assistance and attempted to dismiss my concerns.
I purchased ₺17,000 worth of discounted items from GAP, which were marked as delivered, but I never received them. When I contacted GAP, they claimed the items were unavailable and issued a refund instead. However, the products are still in stock on their website, which feels like a common tactic th...
On 19.10.2024, I purchased six sweatshirts via the GAP mobile app for 13,999₺. With the promotion offering 500₺ off for every 2,000₺ spent, I paid a discounted total of 10,499₺. However, two of the sweatshirts (same model, same price, different colors) became excessively fuzzy after the first wash. ...
I recently shopped on www.gap.com.tr last week. They sent the products I purchased in two separate shipments via courier. However, they also canceled one of the products I bought. Upon contacting their WhatsApp customer service to inquire about the cancellation reason, they mentioned it was due to s...
I bought a black sweatshirt from Gap.com during their November sale. It was originally priced at around 1399₺, but I got it for about 970₺ with the discount. They never shipped this order. Even though I asked about the status every day for about 10 days, I was always told that everything was fine. F...
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
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